Published information
View information we routinely publish under Freedom of Information.
We publish information under the Model Publication Scheme. This means our information is grouped into different categories called “classes”.
The Freedom of Information (FOI) Act applies to many organisations across Scotland, including councils and the Scottish Government. Because housing associations and co-operatives work differently, not all of the categories apply to us.
Below you can find the information we publish under the categories that apply to our organisation. Where information is available online, we have included links to make it easy for you to access.
Select a section below to expand and view the information available in that category.
Class 1: About Riverside Scotland
Information about Riverside Scotland, who we are, where to find us, how to contact us, how we are managed and our external relations.
Descriptions of who we are:
- Our purpose
- Our vision and values
- Area(s) of operation
- Key activities: strategic/corporate plan(s)
- Business Plan or summary (PDF)
Location and opening arrangements:
- Address
- Telephone number
- Email address – general enquiries
- Opening times
- General contact details
- Contact details for making a complaint
Information relating to Freedom of Information:
- Publication Scheme and Guide to Information
- Charging Schedule for Published Information
- Contact details and advice on making an FOI request
- Freedom of Information policies and procedures
- Charging Schedule for environmental information provided in response to requests made under EIRs
About our Board:
- List of Board members
- Names
- When they became a Board member
- Professional biographical details
- Office-bearing responsibilities
- When they became an office-bearer
- Description of the role of the Board
- Governance structure chart (PDF) (including Audit & Risk Committee and Working Groups)
- Remits for Board (PDF) and Audit & Risk Committee (PDF)
- How to become part of the Board
- Declaration of Interest Register (PDF)
About our staff:
- List of senior management team, including professional biography and contact details
- Find out about our management team and organisational structure
Governance Documents and Corporate Policies:
- Rules
- Standing Orders (PDF)
- Membership Policy
- Code of Conduct for Employees (PDF)
- Code of Conduct for Board and Committee Members (PDF)
- Equality, Diversity and Inclusion Policy
- Health, Safety and Environment Policy
- Entitlements, Payments and Benefits Policy
Relationship with Regulators:
- Engagement plan with Scottish Housing Regulator
- Assurance Statement (PDF)
- Annual Return on Charter Submission to SHR (PDF)
- Financial Returns to SHR
- Landlord Report
- Internal and External Audit arrangements (PDF)
Group details:
Details of our parent and subsidiary organisations
Riverside Scotland is a trading name of Irvine Housing Association and is a subsidiary of The Riverside Group Limited (TRGL). TRGL’s parental status is achieved through Riverside Scotland’s Rules with provide for TRGL to have a Parental Share in Riverside Scotland. The Parental Share gives additional powers to TRGL beyond those of any other shareholding member. The specific power, that creates the subsidiary status, is to appoint and dismiss the Board of Riverside Scotland.
The relationship between Riverside Scotland and TRGL is further detailed in the Constitutional Partnership Agreement between the organisations which was made in October 2011.
Riverside Scotland has one subsidiary, Thistle Housing Services Limited (THSL). Riverside Scotland is the only shareholder of THSL. THSL does not currently trade.
Key Partnerships:
- Strategic agreements with other organisations
- Common Allocation Policies with:
- North Ayrshire
- SEARCH
- Homes 4D&G
- South Ayrshire Council
- Common Allocation Policies with:
Class 2: How we deliver our functions and services
Information about our work, our strategy and policies for delivering services and information for our service users.
How to use our services:
- List of services provided
- How to report a repair
- Right to Repair information
- How to apply for a house
- How to get information about tenancy support
- How to make a complaint
- How to speak to a housing officer
- How we consult with tenants and other customers to inform and improve service delivery and develop new services
Policies and procedures:
We have a range of policies that guide how we provide services and make decisions, view them here.
Class 3: How we take decisions and what we have decided
Information about the decisions we take, how we make decisions and how we involve others.
Board Meetings and AGMs:
Consultation and participation:
- Customer Involvement Strategy
- Tenant Sounding Board
- Service Improvement Group
- Join Our Board and Tenants and Residents Groups.
- Consultation reports noting the outcome of any recent consultations with tenants/others
- Registered Tenant Organisations Register (PDF)
Class 4: What we spend and how we spend it
Information about our strategy for, and management of, financial resources (in sufficient detail to explain how we plan to spend public money and what has actually been spent).
Information about our accounts and budgets:
- Description of funding sources (PDF)
- Audited accounts
- Budget policies and procedures - Financial Regulations (PDF)
- Budget allocation to key service areas (PDF)
Our programme of work and projects:
- Brief details of any project funding and how it’s being spent
- Capital works programme/plans information (annual programme figure)
Spending relating to Staff and Board:
- Code of Conduct for Board and Committee Members (PDF)
- Senior staff Expenses Report
- Board member expenses at category level e.g. travel, subsistence and accommodation
- Board member remuneration other than expenses
- We currently do not remunerate our Board members
- Pay and grading structure - levels of pay rather than individual salaries (PDF)
- General information about staff pension scheme
- Riverside Scotland offers a defined contribution pension scheme to employees. This scheme is The Legal and General WorkSave Mastertrust operated by Legal and General Resources Limited. The contribution rates vary from the auto-enrolment rate of 3% by the employee and 5% by the employer, to of 6% by the employee and a maximum of 12% by the employer.
Class 5: How we manage our resources
Information about how we manage our human, physical and information resources.
Human Resources:
- Staffing structure
- Human resources policies and procedures covering:
- recruitment
- performance management
- salary and grading
- discipline and grievance
- Trade Union information (PDF)
- Summary of professional organisations/trade bodies of which we are a member
- Scottish Federation of Housing Associations
- Chartered Institute of Housing
- Rural and Islands Housing Association Forum
- Scottish Social Services Council
- Ayrshire Chamber of Commerce Disclosure Scotland.
Physical Resources:
Information Resources:
Class 6: How we procure goods and services from external providers
Information about how we procure works, goods and services, and our contracts with external providers.
Our contractors and suppliers:
- Information about our key service delivery contractors (PDF) who carry out:
– responsive repairs
– landscape maintenance
– planned/cyclical maintenance - List of suppliers and contractors used by organisation - provided to staff under our Code of Conduct for Employees and Grant of Benefits (PDF)
- Information about regulated procurement contracts awarded - scope, duration (PDF)
Our procurement:
- Procurement at Riverside
- Information on how to tender for work and invitations to tender
- Links to procurement information we publish on Public Contracts Scotland website
Class 7: How we are performing
Information about how we perform as an organisation, and how well we deliver our functions and services
Performance:
- Annual Performance Report to tenants (including ARC and Landlord Report)
- Performance Standards/KPIs
- Benchmarking information (included in Landlord Reports)
- Complaints policy
- Complaints reports or equivalent to show how complaints are handled and influence service delivery (aggregate reports rather than individual outcomes).
- Tenant scrutiny reports
Class 8: Our commercial publications
Information packaged and made available for sale on a commercial basis and sold at market value through a retail outlet e.g. bookshop, museum or research journal.
This class does not apply to Irvine Housing Association trading as Riverside Scotland as we do not produce any publications for sale.
Class 9: Our open data
Open data made available by us under the Scottish Government’s Open Data Resource Pack and available under open licence.
This class does not apply to Irvine Housing Association trading as Riverside Scotland.
Can't find what you're looking for?
If you can't find the information you need, you can make a Freedom of Information request using our easy to use online form. We'll review your request and get back to you as quickly as possible.