Login

Boiler maintenance

Information about boiler servicing, safety checks and keeping your heating working.

Keep your boiler running smoothly

We check boilers regularly to make sure they’re working properly, but sometimes problems can happen. If you’re not sure how to check your boiler, our video guides can show you what to do.

View more helpful videos

Before you call us

To help us fix the problem faster, we may ask you:

  • Is your boiler gas or electric?
  • Are there any supply issues in your area?
  • If you have a payment plan, is there enough credit on your card?
  • Is the thermostat in the right place?
  • Are radiator valves open properly?
  • Can you hear any unusual noises from the boiler?
  • What does the pressure gauge say?
  • Is the problem still happening?

Report a problem quickly

If you have a leak or a fault you can’t fix, let us know straight away.

The quickest way: 

  • Use the My Riverside app

Other options: 

Download the app Use the web version

Make the most of your boiler

Using your timer settings is one of the best ways to save energy and money.

  • Set your heating to come on 30 minutes before you wake up 
  • Turn it off 20 minutes before you leave the house 

This helps keep your home warm when you need it and reduces wasted energy.

Temperature tips
Turning your thermostat down by 1°C can save around £90 a year on heating.

Recommended temperatures:

  • Living room: 21°C 
  • Other rooms: 18°C 

Try lowering your thermostat by one degree at a time until you find the right balance for comfort and savings.