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Aids & adaptations

Get support to stay comfortable, safe and independent at home.

What is an adaptation?

An adaptation is a change or fitting that helps you access essential facilities in your home. 

Adaptations support independent living for people with disabilities or mobility issues and can also be considered for cultural or religious reasons.  

We deliver adaptations in line with the Equality Act 2010 and our values of care, inclusivity, and trust.

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Types of adaptations

Minor adaptations 

  • Cost less than £1,000
  • Examples: grab rails, lever taps, key safes, flashing doorbells
  • Request directly via our Customer Service Centre

Major adaptations 

  • Cost more than £1,000
  • Examples: level-access showers, ramps, stair lifts, extensions
  • Require a recommendation from an Occupational Therapist (OT) via your Local Authority
Who is eligible?
  • Available to customers and their households
  • Not available for leaseholders, owner occupiers or shared ownership
Our commitment
  • Consider every request and respond promptly
  • Complete minor adaptations within 28 days of approval
  • Complete major adaptations within 6 months of funding approval (this will be confirmed via a letter)
  • Use approved contractors
  • Provide clear information and support throughout the process

How to apply: 

  • Major adaptations are usually funded by HARP in Scotland
  • Subject to eligibility and financial assessment
  • We may provide additional funding in exceptional cases

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Funding
  • Major adaptations are usually funded by HARP in Scotland
  • Subject to eligibility and financial assessment
  • We may provide additional funding in exceptional cases

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Reasons for refusal

We may refuse if:

  • The occupancy is temporary
  • The property cannot be altered as requested
  • Planning or legal restrictions apply
  • The adaptation poses a health and safety risk
  • The adaptation reduces bedroom count
  • The need is not identified by an OT


If refused, we’ll explain why and help you find alternative options if needed.

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Maintenance and service charges
  • We maintain adaptations after the product warranty expires if they’re part of the property’s fixtures
  • Service charges may apply for mechanical adaptations (e.g., stair lifts, ceiling hoists)

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Equality and inclusion

We support all protected characteristics and do not discriminate. Our policy has been assessed for equality impact. 

View our policy

Appeals and complaints

If you’re unhappy with our service, complaints are handled under our Complaints Policy and Customer Feedback Procedure. 

Make a complaint Our complaints process View our policy