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Condensation, damp and mould

Report damp, mould or condensation issues and get support quickly.

Report condensation, damp and mould

Condensation, damp and mould can cause serious problems in your home and affect your health. If you notice any signs, report it to us straight away so we can fix it quickly. 

Report a problem on the My Riverside app Download the app Call us today - 0345 112 6600

Why it’s important to report issues

We’re committed to providing homes that are warm and dry. Damp, mould and condensation can happen for different reasons:

  • Property defects like roof leaks, damaged walls, faulty damp-proof courses or leaking windows
  • Lack of ventilation, not enough heating, high humidity
  • Drying clothes on radiators or overcrowded living conditions

Reporting problems early helps us deal with them before they get worse.

Quick prevention tips

You can reduce condensation by:

  • Opening windows when drying clothes, cooking or bathing
  • Keeping lids on pans when cooking
  • Ventilating kitchens and bathrooms by opening windows or using extractor fans

Small changes can make a big difference.

What happens when you report a problem?

When you tell us about damp, mould or condensation, we’ll:

  • Arrange a property survey
  • Identify the cause and take action to fix it
  • Keep you updated throughout the process

If the problem isn’t resolved, we’ll review your case and make sure it’s prioritised correctly.

Our responsibilities and yours

Our responsibilities: 

  • Act quickly to fix defects and hazards
  • Provide clear information and support

Your responsibilities: 

  • Report issues as soon as you notice them
  • Allow us access to your home so we can carry out repairs
Our commitment to you

We’ve created a Condensation, damp and mould policy in consultation with customers. This supports our Repairs Policy and ensures every reported issue is fully investigated and resolved.

Awaab’s Law – keeping you safe

From 27 October 2025, Awaab’s Law will require landlords to fix damp, mould and other serious hazards within set time limits. The law was introduced after the tragic death of Awaab Ishak in 2020, caused by long‑term exposure to mould.

At Riverside, we’re committed to your safety. When you report a problem, we may ask extra questions to:

  • Make sure your case is prioritised
  • Understand if anyone in your household is more at risk
  • Handle your concerns with care
Learn more about Awaab’s Law

Want to learn more or take action?

Don’t wait. The sooner you tell us, the sooner we can help keep your home safe and healthy.