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Find the quickest way to get help, report an issue or ask a question.

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How can we help?

Choose what you need help with and we'll take you to the right place.

Emergency contact

Call us immediately if your home is unsafe or at immediate risk.

  • Gas leaks
  • Serious flooding
  • Complete loss of power
  • Structural damage
  • Safeguarding concerns
  • Other urgent risks


Available 24 hours a day, 7 days a week.

Call us: 0345 112 6600

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My Riverside is the quickest way to report repairs, make payments and manage your account. Access it online from your computer or download the app to use on the go.

Register today Download the My Riverside app

Media enquiries

Are you a journalist, broadcaster or member of the media?

If you're looking for information about Riverside, would like to arrange an interview, request a comment, or have a press enquiry, our Communications team can help. We'll make sure your enquiry is directed to the right spokesperson and provide the information you need as quickly as possible.

Contact our Media Office