Service Improvement Group

• Reviewing how well our services are performing.
• Making sure customers' experiences help shape decisions.
• Identifying opportunities to improve services.
• Checking that we provide value for money.
• Monitoring performance against the Scottish Social Housing Charter.
• Helping Riverside Scotland understand what matters most to customers and communities.

Our aim

The Service Improvement Group works in partnership with Riverside Scotland to:

• Help improve services for customers.
• Influence decisions that affect our homes and communities.
• Identify areas where improvements can be made.
• Support our vision of transforming lives and revitalising neighbourhoods.
• Hold us accountable for delivering high-quality services.

As a member of the Service Improvement Group, you'll work alongside other customers and Riverside colleagues to:

• Review service performance and customer satisfaction information.
• Examine specific services and identify areas for improvement.
• Look at whether services provide good value for money.
• Gather evidence and consider customer feedback.
• Make recommendations to improve services.
• Recognise and promote examples of good practice.
• Monitor the impact of changes that have been made.
• Encourage other customers to get involved and have their say.

You don't need any special skills or previous experience. We'll provide support, information and training to help you take part with confidence.

Getting involved is a great way to make a difference while developing your own knowledge and skills.

By joining, you can:

• Help improve services for all customers.
• Make sure customers' voices are heard.
• Influence decisions that affect your community.
• Learn more about how housing services are delivered.
• Develop new skills and confidence.
• Meet and work with other customers who care about improving services.

Most importantly, you'll help ensure Riverside Scotland continues to deliver services that reflect the needs and priorities of customers.