Factoring

Our factoring service

We aim to provide a high‑quality factoring service that gives good value for money, follows good practice, and meets all legal requirements.

Every owner should have a Written Statement of Services. This explains exactly what work you are paying for and how the costs are shared.

Learn more about our policy

If you have questions about factoring accounts or arrears, please contact our Income Collection team.

For all other questions, such as the quality of the service or why you are paying factoring charges, please contact our Factoring Coordinators:

If your complaint is not resolved, you can contact the First‑Tier Tribunal for Scotland, Housing and Property Chamber:

Housing and Property Chamber
First‑tier Tribunal for Scotland
Glasgow Tribunals Centre
20 York Street
Glasgow
G2 8GT

April 2026

October 2025