Class 7: Performance

We’re committed to regularly checking and monitoring our performance so that we can continue to improve all parts of our business for customers. You can view our latest quarterly performance against our KPI’s below and see all our performance figures here.

Performance Standards and KPIs

View our quarterly performance reports to see how we're performing against our key performance indicators (KPIs).

2025/26: Q4
2025/26: Q3
2025/26: Q2
2025/26: Q1
2024/25: Q1-Q4

Complaints Reports

Access our annual complaints reports to see how we manage and respond to customer complaints.