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Report anti-social behaviour

Get help with anti-social behaviour and find out how to report it

What to do if you spot a nuisance in your neighbourhood

We know that nuisances and anti-social behaviour can be upsetting and stressful for all those who are affected by it. That is why we want to help as much as we can to make sure you are able to enjoy the peace and quiet of your own home without feeling scared or frustrated. 

What you can expect from us

We will:

  • Investigate and review all reports of ASB.
  • Work with our partners and specialist agencies where appropriate.
  • Be clear with you from the beginning about what we can and can’t do, and what we need you to do to help us undertake a thorough investigation of your report.
  • Use the tools available to us when dealing with ASB, including mediation referrals, written warnings, good neighbour agreements, acceptable behaviour agreements, civil injunctions and possession proceedings.
  • Enforce breaches of tenancy agreement when we have sufficient evidence.

Examples of ASB and local nuisances

Riverside may not consider all instances of nuisance reported to us to be ASB, and we consider these as local or neighbourhood nuisance. 

Types of nuisance that may not be considered ASB
  • Normal domestic noise, such as vacuuming, ordinary conversations, babies crying, children playing, footsteps or walking in properties.
  • Neighbour fall outs, cooking smells and parking or boundary disputes.
  • One-off incidents of noise nuisance, such as a party or DIY work, radio or TV use during the day.
Types of anti-social behaviour
  • Unacceptable noise nuisance (such as loud music or parties)
  • Selling drugs and drug use
  • Intimidation or harassment
  • Verbal abuse (shouting and swearing)
  • Criminal damage
  • Violence or assault

How do I report anti-social behaviour?

If you are experiencing any sort of nuisance or anti-social behaviour in your neighbourhood, contact the right people to deal with your case quickly and efficiently:

  • Call 999 if you are in immediate danger or concerned for the safety of a neighbour.
  • The non-emergency police number is 101.
  • Call 0800 555 111 to report suspicious behaviour to CrimeStoppers.
  • Contact us to report problems to Riverside or to ask our staff for more advice.

Do I need to keep evidence?

To help us and any other partner resolve your complaint, keep any evidence that may help with your case (only if safe to do so):

  • Take a photo of anything that could be used as evidence.
  • Write down the time and place or any other significant details.
  • Write down the names of any witnesses.
  • If you have called the police or CrimeStoppers, make a note of any reference numbers and the names of any officers involved.
ASB case review

The ASB Case Review allows members of the community to ask for a review of the responses to their complaints of anti-social behaviour. It should only be used if no action has been taken after repeat reporting.

Learn more

How a noise complaint led Riverside to take action against domestic abuse

We took positive action to help a customer suffering from domestic abuse. Our number one priority is the safety of our customers and we ensure that anyone suffering domestic abuse has all the help and assistance they need.