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My Riverside

Manage your tenancy quickly and easily with My Riverside, online or in-app.

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Manage your account online

My Riverside is the quickest and easiest way to manage your account.
You can use it online from your computer or download the app to your phone or tablet to use on the go.

Do more with My Riverside

We've added more ways to manage your account online, helping you get things done quickly without needing to contact us.

  • Update your name
  • Manage household members
  • Report communal repairs
  • Get support with money, energy and jobs

Log in to your account Register today

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Registering is easy

It only takes a few minutes to create your My Riverside account. Follow the steps to get started. 

Step 1: Your details
  • Enter your postcode and select your address
  • Add your last name and your date of birth (in DD/MM/YYYY format).
Step 2: Your account security
To keep your account safe, you’ll need to answer two of these questions:
  • What year did your tenancy with Riverside start?
  • What is your tenancy reference number?
  • How much was your last payment amount?
  • What is your National Insurance number?
  • What is the date of birth of another household member?
Step 3: Email and mobile number
  • Use the email you want us to contact you on (this will be your username)
  • Add a mobile number for appointment reminders (optional)
  • Tick the box to accept our Terms & Conditions and Privacy Policy
Step 4: Create a password

At least 8 characters, including letters and numbers, for security 

Step 5: Complete sign up

Check your email for an activation link. If you don’t see it, check your junk folder. 

Take My Riverside with you

Already have a My Riverside account? You can easily manage your account wherever you are, using your phone or tablet. Simply download the app and sign in using the same details you use online.

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