Service descriptions – what you may be charged for
Below are service types that may be charged to Riverside customers. Services vary by area and home type.
- Maintenance of grounds around communal areas
- Regular management of trees around communal areas
- Management and prevention of pests in communal areas
- Bin hire and professional removal of fly tipping
- Cleaning internal communal areas (e.g., block of flats)
- Cleaning communal external windows (e.g., block of flats)
- Risk assessments and maintenance for compliance (e.g., legionella testing)
- Fire equipment maintenance and assessments (e.g., fire doors)
- Testing of electrical items to ensure safety
Gas, electricity and water in communal areas (e.g., corridor lighting)
Gas, electricity and water where supplied to individual homes (e.g., heating and hot water systems)
- Door entry systems
- Communal lifts
- TV aerials
- Barrier entry systems to car parks
- Air conditioning in communal areas
- CCTV cameras and equipment
- Lightning protection on building roofs
- Call response systems (“warden call”)
- Communal laundry equipment
- Estate management by an external company
- TV licence fee for communal televisions
- Building insurance (contents insurance is your responsibility)
- Management and supervision of services at each scheme
- Under or over collection from the previous financial year
- Personal services to customers (not covered by housing benefit or universal credit)
Cost of communal items (e.g., furniture) spread over their expected lifecycle. Calculated using lifecycle and an agreed inflation index. Items are only replaced when required.
Communal area charges
- Maintenance of grounds around communal areas
- Regular management of trees around communal areas
- Management and prevention of pests in communal areas
- Bin hire and professional removal of fly tipping
- Cleaning internal communal areas (e.g., block of flats)
- Cleaning communal external windows (e.g., block of flats)
Safety checks
- Risk assessments and maintenance for compliance (e.g., legionella testing)
- Fire equipment maintenance and assessments (e.g., fire doors)
- Testing of electrical items to ensure safety
Utilities (communal)
Gas, electricity and water in communal areas (e.g., corridor lighting)
Private utilities (individual homes)
Gas, electricity and water where supplied to individual homes (e.g., heating and hot water systems)
Service and maintenance
- Door entry systems
- Communal lifts
- TV aerials
- Barrier entry systems to car parks
- Air conditioning in communal areas
- CCTV cameras and equipment
- Lightning protection on building roofs
- Call response systems (“warden call”)
- Communal laundry equipment
Other charges
- Estate management by an external company
- TV licence fee for communal televisions
- Building insurance (contents insurance is your responsibility)
- Management and supervision of services at each scheme
- Under or over collection from the previous financial year
- Personal services to customers (not covered by housing benefit or universal credit)
Usage charges
Cost of communal items (e.g., furniture) spread over their expected lifecycle. Calculated using lifecycle and an agreed inflation index. Items are only replaced when required.
Opting out, concerns and complaints
Can I opt out of services?
No. Services are a condition of your agreement and cannot be opted out of.
What if I believe the charges are unreasonable?
Email info@riversidescotland.org.uk with your concerns about the proposed service charge. We’ll review your feedback and respond.
You can also write to us at:
The Riverside Group Limited, 2 Estuary Boulevard, Estuary Commerce Park, Liverpool L24 8RF
I’m not satisfied with the service provided by the contractor – what should I do?
Raise a concern via our customer service centre. If you feel we haven’t adequately responded, you can make a formal complaint.
