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Word on the Street Customer Update
Our latest customer update looks at our planned works programme for 24/25 and includes a reminder of our repairs timescales. We also provide guidance on moving over from legacy benefits to Universal Credit and how and when to apply. Word on the Street – issue 4
Read moreCommunities and Livelihoods Strategy Survey
Riverside Scotland’s Communities and Livelihoods Strategy will be the Association’s vision on how to deliver services that go above and beyond the traditional housing management service over the next 3 years. It will inform how we support customers and communities through the cost-of-living crisis and ensure that our services are fit for purpose in achieving
Read moreSupporting our customers through Ayrshire College DIY course
We are proud to be supporting tenants to complete an Advanced DIY Carpentry and Joinery course at Ayrshire College. The exciting 8-week practical course helps develop independent DIY skills to maintain and repair your home and save money! Participants learn how to do common household repairs which may otherwise have been expensive to pay someone
Read moreSupporting Customers to Get Online
We are excited to announce that we have partnered up with Connecting Scotland to combat digital exclusion amongst Riverside Scotland customers. We’ll be offering customers the opportunity to borrow IT devices and MiFi devices to gain internet connectivity. Digital exclusion comprises three aspects that are often intertwined. These are: Access – those who are digitally
Read moreSupporting our Customers – Bed Poverty Campaign
The cost-of-living crisis has led to “bed poverty” where families end up sleeping in poor conditions because they are having to prioritise money for food and heating. Bed poverty can look different from family to family. It can include: — broken beds and damaged bedding: families can’t afford to replace or repair unsuitable beds or
Read moreMoving into your Home Survey
We recently wrote out to customers who have moved into a Riverside Scotland home in the last six months for their feedback on their experience. As part of our commitment to continuously improve our services, our tenant-led Service Improvement Group are reviewing our Void Management processes. As part of this, they are looking for feedback
Read moreBoard Member Vacancy
Riverside Scotland houses and supports people in local communities across South West Scotland. It’s an important and dynamic environment, which has seen significant development in the last few years and has, as a Social Housing sector, some interesting challenges. These challenges can be addressed by the right skills and values at Board level, where
Read moreWord on the Street Customer Update
Our latest customer update highlights just some of the support and services we have available to customers including help to get online with our digital device lending scheme, access to beds and bedding and how we can support tenants experiencing domestic abuse in their home. Word on the Street Customer Update – Issue 3
Read moreUpgrade your DIY skills this Spring with our FREE handyperson training!
Are you a Riverside Scotland customer and interested in gaining some new skills this Spring? Then read on! We have partnered up with Ayrshire College, CEIS and our contractor, Bell Group to provide free training to interested tenants. You’ll learn all the skills you need to maintain and repair your home from basic carpentry and
Read moreHave your say in our Annual Rent Consultation
Our annual rent consultation is now open. This consultation closes on Monday 11th December 2023. A copy of our consultation leaflet and a cover letter has been sent by post to all of our customers. We’re setting out three options in the leaflet and asking you to select your preferred proposal by Monday 11th December 2023. With
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