Login

Repairs and maintenance

Your guide to repairs services that keep your home safe and well maintained.

Report a repair My Riverside

Pages in this section

Report a repair

Get help with repairs and urgent maintenance emergencies.

Boiler maintenance

Information about boiler servicing, safety checks and keeping your heating working.

Home maintenance

Simple checks to keep your home safe and warm, and when to ask us for help.

Aids & adaptations

Get support to stay comfortable, safe and independent at home.

Grounds maintenance

We look after outdoor spaces around our properties and estates, including grass cutting, weed control, shrub and tree maintenance, and pruning.

    Our grounds maintenance contractor, ID Verde, will be carrying out winter pruning across our neighbourhoods between October 2026 and March 2027.

    Winter pruning helps keep shrubs and hedges healthy, tidy and safe while improving visibility around our communities.

    ID Verde will lift leaves from areas they maintain when pruning, but don’t carry responsibility for leaf clearance on pathways, roads and carparks.

    See our winter schedule

    How we work during repairs and maintenance

    At Riverside Scotland, we want every repair and maintenance job to be straightforward and stress-free. Our approach focuses on keeping you informed, safe, and comfortable throughout the process.

    Pages in this section

    Video calling: a faster way to get help with repairs

    Sometimes it’s hard to explain a problem in your home over the phone. With video calling, you can show us what’s wrong so we can help you faster. 

    Why it helps
    • We can often diagnose the issue right away, without waiting for a visit.
    • In many cases, we can help you fix simple problems during the call.
    • If a visit is needed, we can order the right parts ahead of time so repairs happen faster.
    How it works
    • We’ll only start a video call during a repair conversation and only with your permission.
    • We can only see what you show us on your camera — nothing else on your phone.
    • You don’t need any technical skills; our team will guide you.
    Where we’re using it

    We’re currently testing video calls for gas and electric emergencies and some damp and mould issues. If it works well, we’ll expand it to more areas. 

    Planned works

    The quality and safety of your homes is extremely important to us. As well as carrying out the repairs you report to us, we run a programme of planned works.

    Planned works are replacement/repairs that are programmed in advance and which usually involves the replacement of external or internal elements of the property or common parts e.g. roofs, windows, kitchens, bathrooms, boilers. Planned works enhance the quality and value of the property and wider living conditions.

    This allows us to keep your homes in good condition and ensures we are on track to meet the Scottish Housing Quality Standard. It also gives us better value for money when we complete similar work on several homes at once.

    View our planned works programme for 26/27

    A Riverside repairs technician wearing a high-visibility vest using a power drill to fix a door hinge inside a building

    Need to report a repair or ask a question?

    Get in touch online or give us a call – we’re here to help. 

    Report a repair Contact and feedback

    Two people stand chatting in a doorway one wears a hi-vis vest