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26 October 2026

Be prepared for a power cut

Riverside news News article

Power cuts can happen unexpectedly, especially during periods of severe weather. Knowing what to do before, during and after a power cut can help keep you and your household safe.

Report a power cut

If you experience a power cut or spot damaged electricity equipment, call SP Energy Networks on 105.

The 105 number is free to call from a landline or mobile phone, no matter who supplies your electricity.

Save 105 somewhere easy to find so it is available when you need it.

How to prepare for a power cut

There are some simple steps you can take now to help you cope if the power goes out:

  • Keep the 105 number handy.
  • Keep a torch and spare batteries in an easy-to-find place.
  • Make sure your mobile phone is charged whenever possible.
  • Have warm clothing and blankets available.
  • Fill a flask with hot water if severe weather is forecast.
  • Make sure you have food that doesn’t require heating in the house.
  • Keep a battery-powered radio for news and updates if other communications are affected.

If you use medical equipment at home

If you or someone in your household relies on medical equipment that requires electricity, it is important to plan ahead.

  • Check that any backup systems are working properly.
  • Make sure batteries will last for at least three hours.
  • Speak to your healthcare provider if you are concerned about how a power cut could affect your equipment or care needs.

Extra support through the Priority Services Register

SP Energy Networks offers additional support through its Priority Services Register (PSR) for customers who may need extra assistance during a power cut.

You may be eligible to join if someone in your household:

  • Is under 5 years old
  • Is over 60 years old
  • Has a disability
  • Has a chronic illness
  • Has special communication needs
  • Relies on electricity to power medical equipment

What you'll receive

Customers registered with the PSR can benefit from:

  • Proactive updates about power issues in their area
  • A dedicated 24/7 phone number
  • Access to support partners
  • A welcome pack containing useful advice and information

How to register

Joining the Priority Services Register is quick and easy.

Visit spenergynetworks.co.uk/psr and complete the online form, or call 0330 10 10 167 to register by phone.

Stay safe

Power cuts are often resolved quickly, but being prepared can make a big difference to your comfort and safety. Taking a few simple steps now, and making sure anyone who may need additional support is registered with the Priority Services Register, can help you feel more confident if a power cut occurs.