On 18 February we will be hosting an online chat on our Facebook page. Between 7pm and 8pm members of our management team will be online ready to answer your questions. We want to hear what you think about the services you receive from us, including what we do well and what we can do better. 

Our annual rent consultation has started.  This is your opportunity to have a say in how much rent you pay. This year the rent setting consultation period will run from 4th December 2019 until 8th January 2020. All tenants should now have received our consultation leaflet through the post.   This leaflet provides all of the

In July our Customer Panel reviewed our performance information and voted to scrutinise the topic ‘Percentage of tenants satisfied with the quality of their home’ – one of our least performing areas. In August a focus group of 3 self-nominated customers was formed from the panel and during their first meeting verified the results from

The Tarryholme development in Irvine is our latest housing development, built by The McTaggart Group, which will provide 87 new affordable homes.  Not only is the new development providing much needed affordable housing in the area but it is also providing opportunities for training and employment in the local community. Meet our latest group of

Our Landlord Report for 2019 is now available. This report details our priorities for improvement and how we are performing against the Scottish Housing Charter.  It also compares our performance with other landlords in North Ayrshire, East Ayrshire and Dumfries and Galloway. Read the full report here. We asked our Customer Panel what they would

New smoke and heat detection systems, known as LD2, will provide you with more protection in your home. We are proactively installing the new systems to meet new health and safety standards by 2021. Smoke alarms will be fitted in your most frequently used room, usually the living room, in your hallway or landing and

Congratulations to two of our Asset Officers, David and Fraser, who have recently achieved their HNC in Construction Management. The HNC in Construction Management develops knowledge and skills in areas such as construction materials and specifications, site surveying, construction technology, site administration, and standard forms of construction contracts. The new skills and knowledge that David

Our new tenancy sustainability team are here to help before things get on top of you.  They can offer support in many areas: Struggling to pay your rent and bills? Our tenancy sustainability team can help you access benefits you’re eligible for, help you budget, access emergency funding, advise you on any debt you have