Riverside Scotland Factoring Service – Legal Update for Owners

The Scottish Parliament has introduced new regulations which change the way complaints from home owners are heard.

On 1^st December 2016, the new Housing and Property Chamber was created. This replaces both the Private Rented Housing Panel and the Home Owner Housing Panel. The Chamber sits in the First-tier Tribunal for Scotland and is administered by the Scottish Courts and Tribunals Service.

Any appeal made following the outcome of the First-tier Tribunal will now be heard by the Upper Tribunal for Scotland rather than the Courts.

When should I contact the Housing and Property Chamber?

If you have made a complaint to us, we have completed our complaint handling procedures and you remain dissatisfied.

How do I contact the Housing and Property Chamber?

Telephone: 0141 302 5900

Email: [email protected]

Website: www.housingandpropertychamber.scot

Mail:    First-tier Tribunal for Scotland Housing and Property Chamber,

Scottish Courts and Tribunal Service,

4^th Floor,

1 Atlantic Quay,

45 Robertson Street,

GLASGOW,

G2 8JB

To discuss any aspect of our factoring service, please contact us:

Call: 0345 112 6600

Email: [email protected]

Our Complaints Procedure

Click here to view Riverside Scotland’s Customer Complaints Procedure

Court Judgements and Factoring Decisions

Court Judgement Factoring Court Case

Homowner Housing Committee Factoring Decision