Our ‘Housing First for Families’ support service provides direct support to our tenant households with children, who are struggling to maintain their tenancy, or who have previously been through the homeless system.

Housing First is an approach that offers permanent, affordable housing as quickly as possible for individuals and families experiencing homelessness, and then provides the supportive services and connections to the community-based supports people need to keep their housing and avoid returning to homelessness

We allocate around 35% of our lets to homeless households and, as part of the Riverside Group, have a strong commitment to tackling homelessness. This dedicated resource will help homeless people not only settle in to their tenancies, but support them in building a stable future going forward, and prevent them from ending up in a cycle of homelessness.

The new service will help customers in a range of ways including; providing financial and employment advice and assistance, liaising with other agencies to coordinate and manage support provision, facilitate access to required health and social care services as needed, and provide a single point of contact for the household.

Our two support coordinators are Emma Ward & Amanda Robinson. To contact the team please email [email protected] or call our Customer Service Centre on 0345 112 6600.