Terms & conditions


All website areas under the domain riverside.org.uk make up the website for The Riverside Group Ltd.  Access to and use of this website and all its functions are subject to the terms, conditions and policies. Your continued use of this site is taken as implicit acceptance of these terms and conditions and the associated privacy policy and copyright information.

Whilst we endeavour to ensure that this website and its content is current and free from errors (both typographical and factual), The Riverside Group Ltd does not guarantee the accuracy, validity or completeness of the content.

Where the The Riverside Group Ltd website contains guidance and notes on certain aspects of law as they might affect the average person, they are intended as general information only and do not constitute legal or other professional advice. It should not be relied on as the basis for any decision or legal action. The Riverside Group Ltd  takes every reasonable step to ensure the accuracy and reliability of information published on the website, but cannot accept liability for any loss suffered due to reliance on the contents of it.

To the extent permitted by applicable laws, no liability is accepted for any direct, indirect, incidental, special or consequential loss or damage to any user (whether arising in contract, tort including negligence or otherwise) arising out of or in connection with the use of this website or these Terms except for personal injury or death of any person caused by negligence or for fraud.

Furthermore, The Riverside Group Ltd accept no responsibility for, and makes no guarantees that, functions contained at this site will not be interrupted or error free.

Third Party Websites

The Riverside Group Ltd is not responsible for the contents or reliability of the linked websites and does not necessarily endorse the views expressed within them. Listing shall not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages. We accept no responsibility or liability for any losses or penalties whatsoever that might be incurred as a result of linking to any location on any linked sites or pages.

If you feel you need to comment on the information on the web site please contact us.

Linking to the The Riverside Group Ltd website

You do not have to ask permission to link directly to pages hosted on this site. We do not object to you linking directly to the information that is hosted on our site. However, we do not permit our pages to be loaded into frames on your site. The riverside.org.uk pages must load into the user’s entire window.

We also strongly object to the use of our images by directly placing image links on your site. This steals our bandwidth as well as infringing copyright. Cross site referencing of such resources may only be deployed with the permission of the Communications team at The Riverside Group Ltd.

Information Provided by You

You agree not to submit to The Riverside Group Ltd (whether via this site or by any other means) any materials which libel, defame, invade privacy, or are obscene, pornographic or harassing; infringe any intellectual property rights, including copyrights, of any third party; violate any law or regulation or advocate illegal activity.

Choice of Law

The terms and conditions are governed by and shall be construed in accordance with the laws of England and Wales.


The Riverside Group Ltd reserves the right to add, modify, change or withdraw any portion of this website and its services, including these terms and conditions in whole or in part at any time without prior notice.


Terms of Customer Portal Use

These terms of use (together with the documents referred to in them) tells you the terms of use on which you may make use of the Customer portal section of our website (the portal). Use of the portal includes accessing, browsing, or registering to use the portal.

By using the portal, you confirm that you accept these terms of use and that you agree to comply with them.  If you do not agree to these terms of use, you must not use the portal.

Other Applicable Terms

Access to and use of the portal by you is subject to:

The general terms and conditions of the Riverside Group Ltd’s website.

  • Our Privacy Policy  which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the portal, you consent to such processing and you warrant that all data provided by you is accurate.
  • Our cookie policy

Changes and Information

We may revise these terms of use at any time by amending this page.  Please check this page from time to time to take notice of any changes we made, as they are binding on you.

We may modify update or discontinue the portal from time to time without liability, and may change the content at any time. Although we make reasonable efforts to update the information on the portal, we make no representations, warranties or guarantees, whether express or implied, that the content on the portal is accurate, complete or up-to-date. We do not guarantee that the portal, or any content on it, will be free from errors or omissions.

Your Account and Password

Access to and use of the secure portal is restricted to authorised customers only. Unauthorised individuals attempting to access these areas of the portal may be subject to prosecution.

If you receive any user identification code or passwords or are asked to provide such information (as the case may be) as part of our website security procedures you must treat such information as confidential. You must not release such information to any third party without our written permission.

We reserve the right to refuse any application to open an account and/or to suspend and/or terminate any account at any time at our sole discretion and without providing you with reasons for our decision if it transpires that any information you may have provided to us is untrue, inaccurate, incomplete, out of date or otherwise misleading, or if you fail to provide us with any information which we may reasonably request from you in order to verify any details which you may have provided to us. We also have the right to disable any user identification code, password or other security information (whether chosen by you or allocated by us), at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use and the other applicable terms.

If you know or suspect that anyone other than you knows your user identification code or password or other security information, you must promptly notify us. You are responsible for ensuring that all persons who access our portal through your internet connection and/or on your behalf are aware of these terms of use and the other applicable terms and conditions, and that they comply with them.

You warrant the accuracy of all information which you or anyone acting on your behalf shall input into the portal.

You shall be responsible for the inputting or safekeeping (as the case may be) of any data, passwords or other information of any nature entered on the portal.  If we release reports or other information to a party who uses correct data, passwords or other information, we shall be under no liability whatsoever for such release unless it can be shown that we were negligent in disclosing the data, figures, passwords reports or other information without proper production of such data, password or other information.  The burden of proving we were negligent in the disclosure shall rest with you.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in the portal, and in the material published on it.  Those works are protected by copyright laws and treaties around the world. All such rights are reserved.  These works shall not be used except as provided in these terms of use or as directed on the portal without our written permission.  We do not warrant or represent your use of material displayed on the portal will not infringe the rights of third parties.

Our status (and that of any identified contributors) as the authors of content on the portal must always be acknowledged.  The portal may contain other proprietary notices and copyright information, the terms of which must be observed and followed.

You are permitted to print and download extracts from the portal for your own use on the basis that no documents on the portal are modified in any way, no graphics are used separately form the corresponding text, and copyright and trademark notices appear in all copies.

No Reliance on Information

The content on the portal is provided for information only. It is not intended to amount to advice on which you should rely. You should obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the portal.

The information on the portal is updated at the end of each business day and is current up to the date shown at the top of the rent statement page. Information on the portal is subject to change and later entries (including payments and/or deductions) throughout the day may not be reflected. The Riverside Group Ltd does not guarantee the accuracy or completeness of any information and is under no obligation to update any section of the portal.

Limitation of Our Liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation.  To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the portal or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, the portal; or use of or reliance on any content displayed on the portal.  Please note that in particular, we will not be liable for loss of profits, sales, business, or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the portal or to your downloading of any content on it, or on any website linked to it.

Use of Information and User Content

By continuing to use this portal you hereby give us authority to use the information supplied by you for the purpose of providing and supporting the services offered through the Riverside Group Ltd’s website. If you are a tenant and providing information in relation to your tenancy, then the information supplied by you may be passed to relevant departments or subcontractors of the Riverside Group Ltd.

Other than personally identifiable information which is governed by our Privacy Policy, any material (Information) you transmit or post to the portal shall be considered non-confidential and non-proprietary. We shall have no obligations with respect to such material. You grant us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish translate and distribute your Information in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.

We shall be free to copy, disclose, distribute, incorporate and otherwise use such Information and all date, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

You are prohibited from posting or transmitting to or from the portal any material:

  • That is, in our opinion, threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
  • For which you have not obtained all necessary licences and/or approvals; or
  • Which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world.

Notwithstanding our rights under this section of the terms we do not undertake to monitor the submission of such content, or the publication of Information on, the portal. The views expressed by other users on our site do not represent our views or values.


We do not guarantee that the portal will be secure or free from bugs or viruses.  You are responsible for configuring your information technology, computer programmes and platform in order to access the portal. You should use your own virus protection software.

You must not misuse the portal by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the portal, the server on which the portal is stored or any server, computer or database connected to the portal. You must not attack the portal via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the portal will cease immediately.


Links to third party websites (if any) are provided solely as a convenience to you. If you use these links, you will leave this website. When you access a non-Riverside Group Ltd website, please understand that it is independent from us and/or the Riverside Group Ltd and that We and/or members of the Riverside Group Ltd have no control over the content of that website.  In addition, a link to a non- Riverside Group Ltd company website does not mean that we and/or any member of the Riverside Group Ltd endorses or makes any representations about them, or any information, software or other products or materials found there or accepts any responsibility for the content or the use of such website. If you decide to access any of the third party websites linked to this website, you do this entirely at your own risk.