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Supporting our Customers – Bed Poverty Campaign
The cost-of-living crisis has led to “bed poverty” where families end up sleeping in poor conditions because they are having to prioritise money for food and heating. Bed poverty can look different from family to family. It can include: — broken beds and damaged bedding: families can’t afford to replace or repair unsuitable beds or
Read moreMoving into your Home Survey
We recently wrote out to customers who have moved into a Riverside Scotland home in the last six months for their feedback on their experience. As part of our commitment to continuously improve our services, our tenant-led Service Improvement Group are reviewing our Void Management processes. As part of this, they are looking for feedback
Read moreBoard Member Vacancy
Riverside Scotland houses and supports people in local communities across South West Scotland. It’s an important and dynamic environment, which has seen significant development in the last few years and has, as a Social Housing sector, some interesting challenges. These challenges can be addressed by the right skills and values at Board level, where
Read moreUpgrade your DIY skills this Spring with our FREE handyperson training!
Are you a Riverside Scotland customer and interested in gaining some new skills this Spring? Then read on! We have partnered up with Ayrshire College, CEIS and our contractor, Bell Group to provide free training to interested tenants. You’ll learn all the skills you need to maintain and repair your home from basic carpentry and
Read moreCustomer Newsletter Winter 2023
Our Winter newsletter is packed full of useful advice on winter repairs, what to do if you have frozen pipes, a reminder of our repairs timescales as well as condensation, damp and mould advice. We have also included a story on how our affordability officer, Cath Stone is supporting customers as well as contact details
Read moreRemembering Brigadier Tony Rickets – our former Chair and a remarkable leader in housing and business
We were saddened to learn of the passing of Brigadier Tony Rickets, 93, the former head of Irvine Development Corporation and Chair of Irvine Housing Association. Prior to becoming Managing Director of Irvine Development Corporation in 1981, he began his career as a surveyor, going on to enjoy an illustrious military career which began in
Read moreECO savings: Dumfries residents to be insulated from potential energy price rises thanks to £1.5m ECO project
Almost 300 Riverside Scotland households in Dumfries will enjoy warmer homes and lower energy bills this autumn and winter thanks to a £1.5m retrofit project. The seven-figure investment has been spent to future proof 294 Riverside Scotland homes so households can benefit from significant energy efficiency upgrades. All the homes receiving the upgrades have an
Read morePennyburn Clean Up Success
Our estate in Pennyburn, Kilwinning recently benefitted from a five-figure investment to clean up the area. We organised a two-day event ‘The Big Pennyburn Clean Up’ which was supported by North Ayrshire Council, Cranberry Moss Community Centre, and members of the Pennyburn Tenants and Residents Association. We own just over 500 properties on the estate
Read moreThe Big Pennyburn Clean Up
Following the success of the one-day skip event we held in Pennyburn last month, we are pleased to announce The Big Pennyburn Clean Up. The Clean Up event will take place over Wednesday 4 October and Thursday 5 October and we’d like tenants in
Read moreRiverside Scotland marks its 30th year at AGM and reflects on a successful year of new services, new homes and enhanced support for customers
Riverside Scotland welcomed members to its Annual General Meeting last week where chair Jim Strang recapped on a successful year as the organisation marked its 30th year. Speaking of how it it is more important than ever to focus on quality – both of its existing homes and its relationship with customers, Jim reflected on
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