Information about our work, our strategy and policies for delivering services and information for our service users.

How to use our services:

• List of services provided
• How to report a repair
• Right to Repair information
• How to apply for a house
• How to get information about tenancy support
• How to make a complaint
• How to speak to a housing officer
• How we consult with tenants and other customers to inform and improve service delivery and develop new services

Policies and procedures:

• Unacceptable Behaviour Policy
• Aids and Adaptations Policy
• Anti-Social Behaviour Procedure
• Asbestos Management Policy
• Building Safety Policy
• Common Allocations Policies:
  • North Ayrshire
  • SEARCH
  • Homes 4D&G
• Compliance Management Policy
• Complaints Policy
• Damp and Mould Policy
• Data Protection and Privacy Policy Statement
• Disciplinary Policy
• Equality, Diversity and Inclusion Policy
• Freedom of Information Policy 
• Health Safety and Environment Policy
• Income Management Policy
• Income Collection Policy
• Legionella Management Policy
• Mechanical Equipment Policy
• Procurement Policy
• Radon Gas Policy
• Rechargeable Repairs Policy
• Repairs and Maintenance Policy
• Risk Management Policy
• Rent Setting Policy
• Customer Involvement Policy
• Gas Safety Management Policy
• Fire Safety Management Policy
• Lift Safety Management Policy
• Electrical Safety Management Policy
• Anti-bribery and Corruption Policy
• Donations Policy
• Property Factoring Policy
• Void Management Policy
• Water Hygiene Policy