Information about how we perform as an organisation, and how well we deliver our functions and services

Performance:

• Annual Review
• ARC report to tenants (Landlord Reports)
• Performance Standards/KPIs
• Benchmarking information (included in Landlord Reports)
• Complaints policy
• Complaints reports or equivalent to show how complaints are handled and influence service delivery (aggregate reports rather than individual outcomes).
  • Complaints report
• Tenant scrutiny reports