When Cath, our Affordability Officer visited a couple whose Housing Benefit had stopped due to an annual income review, she quickly realised there was more support they could access. During the visit, Cath discovered both tenants had significant health issues and were eligible for disability benefits. She helped them complete the necessary applications, resulting in

Affordability Officer, Cath Stone recently received a referral to check if a tenant was eligible for a Community Care Grant and to conduct a benefit check, as the tenant was paying full rent. During her visit, Cath noticed discrepancies in the tenant’s income and was concerned about how they were managing on such a low