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Volunteers invited to help drive forward our commitment to customer service
We’re inviting customers to play their part in our continued commitment to improve our services, by participating in our scrutiny focus group activities. The focus group works alongside the Irvine HA Customer Panel to review current activities and information in depth and to help identify where further improvements could be made. There are two ways
Read moreJoin our next online chat for advice around your finances or tenancy
On Thursday 2 July we will be hosting an online chat on our Facebook page. Between 1pm and 2pm members of Housing Services and Tenancy Sustainability Team will be online ready to answer your questions. We know it’s a challenging time and we’re dedicating this session to provide guidance and advice around financial or tenancy issues
Read moreStanding shoulder to shoulder with our BAME colleagues and customers
Comment from Irvine Housing Association: “The growing anger and disquiet following the tragic death of George Floyd has been felt and understood by everyone at Irvine Housing Association, and the wider Riverside Group. We stand shoulder to shoulder with our BAME colleagues and customers always, but particularly at this time. “Work across Riverside Group continues
Read moreDELIVERING CUSTOMER SUPPORT FROM ONE HOME TO ANOTHER
Life has changed for Irvine Housing Association customers over the past two months…and for the organisation’s staff the coronavirus pandemic has led to a completely new way of working. Since the closure of the company’s Irvine office in March, employees have been working from home, delivering essential services and support to customers across North and
Read moreWe’re here to help….join our online chat
On Wednesday 13 May we will be hosting an online chat on our Facebook page. Between 1.30pm and 2.30pm members of our management team will be online ready to answer your questions. We know it’s a challenging time for everyone and we want to hear what you think about the services you receive from us, including
Read moreCoronavirus – updated tenant advice & information
Irvine Housing Association is monitoring updates on Coronavirus from the Scottish Government and NHS Inform to help keep customers and staff safe from infection.
Read moreHave your say! Join our online chat on 18 February
On 18 February we will be hosting an online chat on our Facebook page. Between 7pm and 8pm members of our management team will be online ready to answer your questions. We want to hear what you think about the services you receive from us, including what we do well and what we can do better.
Read moreNew Governance Succession Planning and Diversity report published
The G8 Group have published a new report looking at governance succession planning and diversity. The report considers ways of engaging a more demographically and socially diverse range of people in the decision making processes of Housing Association governing bodies into the future. Our focus has been on traditionally ‘hard to reach’ groups such as
Read moreUpdate on the Pennyburn fire to reassure residents
Update on the Pennyburn fire last month to reassure residents that there are no concerns regarding the external wall insulation works or the materials used on our properties.
Read moreHave your say in our annual rent consultation
Our annual rent consultation has started. This is your opportunity to have a say in how much rent you pay. This year the rent setting consultation period will run from 4th December 2019 until 8th January 2020. All tenants should now have received our consultation leaflet through the post. This leaflet provides all of the
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