Improvement & repairs

Find out how to keep yourself safe and how we organise our gas appliance servicing.

Gas Servicing


Your safety is our top priority. As your landlord, we’re responsible for making sure any gas appliances and pipework in your home are safe and working normally. So, we carry out annual gas safety checks in all of our properties with a gas supply.

We’ll be in touch at least a month before your check is due to arrange an appointment that is convenient for you. You must let us in to do these checks.

Why is it important?
Appliances that aren’t properly installed, maintained or ventilated can become dangerous and result in accidental exposure to carbon monoxide. Find out more about carbon monoxide.

What’s involved?
We check all the gas appliances in your home that are owned and installed by us. When your check is due, we’ll write to you to book an appointment at least a month from your expiry date.

We also check capped gas supplies and pipework inside the property once a year, so even if you don’t have any gas appliances in your home, you may still get a letter from us.

During the appointment, we’ll check that your gas appliances are set and adjusted so that the gas is burning correctly, and the appliances you have are suitable for the room they’re in. We’ll make sure they’re in good condition, fitted and connected properly to the gas supply, and have a good, permanent air supply to keep them ventilated.

We’ll check any flues, chimneys and other safety devices are working normally.

Do I need to do anything?
Please make sure you’re home when we call. We’re legally required to do this safety check, and you’re legally required to let us in to do it
. If for any reason you cannot keep an appointment, get in touch with us and we can rearrange it to a time that suits you.

Make sure you ask for ID before letting anyone in.
All of our Gas Engineers will have ID with them, so they’ll expect you to ask for it. 

How long does it take?
It takes between 60-90 minutes.

If you can’t keep your appointment for any reason, get in touch with us and we’ll rearrange it for a time that suits you.

Why do I need a gas safety check?
It’s part of our legal responsibilities as your landlord to check any appliances we own or have installed in your home, to ensure they’re working properly.

It’s also part of your tenancy agreement that you must allow us access to your home for this check. If you don’t, you’ll be in breach of your tenancy agreement and we may need to take legal action to get access to your home, and you could be liable for any legal fees.

We do these checks every year – your current certificate will have an expiry date on it, which is when your next check is due. We’ll always contact you in advance, before it’s due, to arrange it with you.

Can I install my own gas appliance?
Please get permission from us first. The work must be carried out and the appliance checked every year by a Gas Safe Register™ engineer.