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Our policies
Riverside has a range of policies that guide how we provide services and make decisions.
The Riverside Scotland Adult Support and Protection Policy
July 2025
- The Riverside Group Aids and Adaptation Policy
The Riverside Group Asbestos Management Policy
The Riverside Scotland Membership Policy
March 2025
The Riverside Group Building Safety Management Policy
September 2025
The Riverside Scotland Child Protection Policy
July 2025
The Riverside Group Community Safety Policy
July 2025
The Riverside Scotland Complaints Policy
April 2025
Please note: This policy is currently under review, if you would like any advice regarding making a complaint please contact 0345 112 6600. The previous version of this policy can be found below.
The Riverside Group Customer Care Policy
The Riverside Scotland Customer Involvement and Engagement Policy
March 2019
The Riverside Group Damp and Mould policy
The Riverside Scotland Domestic Abuse Customer Policy
July 2025
The Riverside Scotland Electrical Safety Management Policy
May 2026
The Riverside Scotland Entitlements, Payments and Benefits Policy
July 2025
The Riverside Group Equality, Diversity and Inclusion Policy
Financial Redress and Compensation Policy
March 2024
The Riverside Group Fire Safety Management Policy
The Riverside Scotland Freedom of Information and Environmental Information Policy
September 2023
The Riverside Scotland Gas Safety Policy
May 2026
The Riverside Group Health, Safety and Environment Policy
The Riverside Group Income Collection Policy
The Riverside Group Mechanical Equipment Policy (Including Lifting Equipment)
The Riverside Scotland Property Factoring Policy
November 2025
The Riverside Group Radon Gas Policy
The Riverside Scotland Rechargeable Repairs Policy
May 2026
The Riverside Scotland Rent Setting Policy
July 2025
The Riverside Scotland Repairs and Maintenance Policy
March 2021
The Riverside Group Statement of Tax Policy
The Riverside Group Tenancy Fraud Policy
The Riverside Group Tenancy Policy
The Riverside Scotland Tree and Woodland Management Policy
May 2026
The Riverside Scotland Unacceptable Behaviour – Tenancy Enforcement Procedure
July 2025
The Riverside Scotland Void Management Policy
January 2026
The Riverside Group Water Safety Policy
September 2023