Successful delivery of our planned actions for 2025/26.

Launch Housing First for Families in Dumfries to support vulnerable families who have experienced or are at risk of homelessness.

✅ We now have Ami Aindow, HFF Officer based in Dumfries supporting 15 families.

Support tenants to access welfare benefits through assessments, applications, and backdate requests.

✅ 180 successful claims totalling £579,758.35.

Seek and apply for external funding to support tenants struggling with the cost-of-living crisis e.g. fuel and food poverty.

✅ £8895 distributed via Riverside’s Helping Hands and £8281 fuel vouchers from the Housing Associations’ Charitable Trust fund.

Host at least 4 face-to-face opportunities to meet with your Tenant Partner in your community to discuss local issues – estate walkabouts, investment meetings, community events and more.

✅Tenant Partners have held regular estate walkabouts. Last summer we attended the Bourtreehill Anniversary event and Picnic in the Park at Kilwinning. We also supported an Easter Event in Pennyburn this year, through providing funding to Pennyburn Parents and Community Group.

Add a ‘Supporting You’ tab to our website with local support directories and resources.

✅We have a Your Community/Support tab on our website homepage and have added information on support for veterans.

Promote volunteering and offer school work placements to inspire careers in housing.

✅We launched two modern apprenticeship opportunities during Scottish Apprenticeship Week and are in the process of selecting two young people for apprenticeships in housing and business administration.

Support local groups through our Community Fund to help them deliver vital services to our customers and communities.

✅£2690 awarded for the following projects:

DinthePark – £500
APatchaeland Winter Wonderland – £380
Bourtreehill and Broomlands 50^th Anniversary Celebration – £500
Drongan Santa Run – £500
Pennyburn Parent and Community Group Easter Event – £810

Work with our Tenant Service Improvement Group to review and make recommendations to improve our approach to tackling anti-social behaviour.

✅ Our Service Improvement Group reviewed how ASB is handled and has recommended changes to improve clarity, consistency and transparency These findings — along with updated procedures and revised communication templates — will be presented to our Board in June. Once approved, we will begin rolling out the improvements and sharing updates with tenants.