Big Conversation Customer Prize Draw Terms & Conditions

To be entered into our prize draw, simply complete our Big Conversation Customer Survey. When we receive your survey, you will be automatically entered in to our prize draw to win a £50 shopping voucher.

  1. The prize draw is open to Riverside Scotland customers only. You must be a UK (Riverside Scotland) resident and aged 16 years or over. This prize draw is not open to any employees of the Promoter, their families, agents or any third party directly associated with administration of the prize draw.
  2. The prize draw is free to enter and no purchase is necessary. All you have to do is complete our Big Conversation Customer Survey and you will be automatically entered into the prize draw.
  3. The survey can be completed by post, online, telephone or face-to-face and only one entry per household is permitted.
  4. The opening date for entries is 12 noon on Thursday 26th May 2022. The closing date of the prize draw is midnight on 31 July 2022. Entries received after this time will not be valid.
  5. The Promoter accepts no responsibility for entries not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind. The Promoter accepts no responsibility for any entries which are not completed for any reason.
  6. Two winners will be chosen every fortnight by random draw performed by a computer process on 20 June 2022, 4 July 2022, 18 July 2022, 1 August 2022 (“Draw Date”).
  7. The winners will receive a £50 Love2Shop voucher to be used at
  8. The winner will be notified by telephone in the first instance. Two attempts to contact the winner will be made using different methods. If a winner does not respond to the Promoter within 14 days of being notified by the Promoter, then the winner’s prize will be forfeited and the Promoter will be entitled to select another winner in accordance with the process described above.
  9. The prize will be sent to the winner by post or hand delivered if possible.
  10. The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered.
  11. The prize is supplied by Love2shop (the “Supplier”). The Promoter reserves the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond the Promoter’s control makes it necessary to do so.
  12. The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.
  13. The Promoter must either publish or make available information that indicates that a valid award took place. The winner’s name and area e.g. (Joe Bloggs, Irvine) will be published on the Promoter’s social media accounts (Facebook and Twitter). To comply with its obligations, the Promoter will send the surname and local authority area along with details of the winning entry to the Advertising Standards Authority on their request.
  14. Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry, or refuse to award the prize to anyone in breach of these terms and conditions.
  15. The Promoter reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so.
  16. Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.
  17. Personal data supplied during the course of this promotion will only be processed as set out in the Promoter’s Website privacy policy | Riverside Scotland See also condition 13 with regard to the announcement of winners.
  18. The prize draw will be governed by the applicable law and entrants to the prize draw submit to the jurisdiction of the Scottish courts.
  19. The Promoter of this prize draw is Riverside Scotland, part of The Riverside Group Limited. Riverside Scotland is a trading name of Irvine Housing Association Limited. Registered office: 44-46 Bank Street, Irvine, Ayrshire KA12 0LP. Registration No. 2459 R(S) and Registered with The Scottish Housing Regulator No. HAL 280. Registered Scottish Charity No. SC042251