Paula joined Riverside Scotland in March 2025 with over 20 years of experience in the public sector roles, mostly at the Student Loans Company which delivers loans and grants to students at colleges and universities in the UK.

Paula graduated from Glasgow Caledonian University in 1999 with a University Certificate in Finance and Accounting. In 2019, Paula also attained the BCS (Chartered Institute for IT) International Diploma in Business Analysis.

Paula brings extensive experience in programme and project roles from her tenure at Student Loans Company, leading Business Analyst and Insight and Performance Teams in developing Strategy; managing a large loan book whilst maximising income and ensuring value for money; delivering improvements in customer experience; and delivering efficiency savings through process improvement and innovation.

Paula is looking forward to leading the Project and Planning and Business Support Teams and working with finance colleagues to deliver high standards of financial and business reporting, analysis and planning, and submission of regulatory returns. She is also looking forward to collaborating with colleagues across the business to identify and deliver opportunities for improving customer experience, business processes and services, and the financial health of Riverside Scotland.

You can contact Paula by calling 0345 112 6600 or email [email protected]