Successful delivery of our planned actions for 2024/25.

✅Review and provide a written report with recommendations to improve complaints
process by Tenant Service Improvement Group.
✅Customer consultations for planned maintenance works allowing
tenants to have a say on bathroom and kitchen replacement programmes.
✅Ongoing engagement across neighbourhoods and estates to address local issues.
✅Develop a new handyperson service working with tenants to provide access to
training and possible opportunity for employment. Commitment was amended
mid-year as there was limited interest in a handyperson/DIY course; we amended
the commitment to offer those who attended the initial DIY course the opportunity
to complete driving lessons.
✅Develop a rolling programme of Health & wellbeing activities at Retirement Living.
✅Roll out a device lending scheme to customers who have no access to digital devices
or internet services.
✅Establish working relationship with local employability and skills agencies developing
a referral system to support tenants.
✅Produce a directory of support services and local organisations to assist tenants as
they continue to navigate the cost-of-living crisis