We want to let you know about an important update regarding your rent‑free (non‑collection) weeks.

Unfortunately, due to a recent system error, your rent‑free weeks were applied during weeks 2 and 3, instead of weeks 1 and 2 as stated in your rent increase notification. We understand this may be frustrating, and we sincerely apologise for any inconvenience or confusion this has caused.

What this means for you

Because week 1 was not applied as a rent‑free week, we kindly ask that you make the payment for week 1 rent as soon as possible.

If you think you may need to make an arrangement to pay, or if you have any concerns at all, please get in touch with our Income Management team who will be happy to support you.

📞 Income Management Team: 0800 529 8789

We’re here to support you

We understand this may be frustrating, and we are very sorry for the mix-up. Our team is here to provide any assistance you may require, so please do reach out if you need support.

Thank you for your understanding and cooperation.