We’re proud to announce that Riverside Scotland has been shortlisted in four categories at the CIH Scotland Awards—recognising our commitment to excellence, innovation, and putting tenants first.

Housing Organisation of the Year

We’re delivering real, lasting change for tenants and communities. In the past year, we expanded Scotland’s first Housing First for Families service, secured over £393,000 in financial gains for tenants, provided emergency support, and empowered communities through local events, digital inclusion, and skills projects. With 87% customer satisfaction and high tenancy sustainment, our tenant-first approach is making a difference.

Excellence in Leadership

Former Managing Director, Diana MacLean led a transformative journey during her four years at Riverside Scotland, building a culture of trust, collaboration, and accountability. Her ‘Big Conversation’ initiative gathered feedback from over 1,400 tenants, directly shaping service improvements. Under Diana’s leadership, we delivered 190 new homes, invested in retrofit energy efficiency upgrades winning Housing Association of the Year at the 2024 Scotland Energy Efficiency Awards, and launched innovative services—all while empowering staff and strengthening partnerships.

Housing-Led Approaches to Ending Homelessness

Our Housing First for Families service has supported 46 families into safe, permanent homes with a 100% tenancy sustainment rate—well above the national average. Families report improved wellbeing and confidence, while reliance on temporary accommodation has dropped. The service, now core to our operations, has recently expanded thanks to strong partnerships and a compassionate, person-centred approach.

Excellence in Tenant Scrutiny

Our Service Improvement Group ensures tenant voices shape our services. Their recommendations have improved void management, reduced re-let times, and enhanced the complaints process. This tenant-led scrutiny is embedding a culture of continuous improvement across Riverside Scotland.

A Message from Gary Naylor, Managing Director

“Being shortlisted in four categories is a fantastic achievement and a reflection of the passion and commitment across Riverside Scotland. We’re proud of the difference we’re making in people’s lives and grateful to our tenants, staff, and partners who make it all possible. Thank you for being part of our journey—together, we’re building stronger communities and creating lasting change.”

Stay tuned for updates as we approach the awards ceremony!