Between Friday 13 June to Monday 16 June, we’re upgrading services so we can resolve your queries more efficiently and effectively.

As a result of these upgrades, we will be able to offer an ‘emergencies only’ service so we want to give you advanced notice of what that means for you during this period.

What does this mean for me?

If you have an emergency that is a risk to life or home during this time, such as a burst pipe, antisocial behaviour or a safeguarding concern, please call us on 0345 112 6600. Service for these issues will not change.

If you need a normal repair, for example if a door hinge is broken, please report it before 4pm Friday 13 June or wait until 8am Tuesday 17 June where you will be able to log on to My Riverside, live chat or call us.

My Riverside will not be available during the timeframe detailed above. All automated payments will not be affected and will process as normal.

Please accept our apologies for any inconvenience the work needed for the upgrades will cause.