If you’re struggling to make payments, we want to help before things get on top of you. We could help you access benefits and support services, borrow or save money, or put you in contact with someone else who can help.

For independent advice, you can call the National Debt Helpline on 0808 808 4000.

If you have any problems paying your rent, please get in touch and get help.

What happens if your rent does not get paid?

If you fail to pay your rent, you could damage your credit rating, not be allowed a transfer, receive an unsatisfactory reference and eventually lose your home… and you will still owe the rent debt.

It’s really important that you get in touch with us as early as possible to discuss any problems and arrange a repayment plan. If we have to resort to court applications, it could be too late.

The process we will follow

Key steps are shown below, but the full procedure and leaflets are available on request.

If you do not pay, or payments are short, we will make several attempts to contact you. If you don’t respond or stick to a payment plan, we will serve notice on you. This is the start of legal action to remove you from your home.

If you still fail to respond or stick to a payment agreement, we will apply to court to take possession of your home. You may be given the chance to agree an arrangement to pay off your debt. If not, or if you do not stick to the arrangement, you will be evicted.