We are in the process of setting up a new scrutiny group working in partnership with the Tenants information Service (TIS)

Customer-led scrutiny of housing services enables landlords and their tenants to work in partnership, to identify where services and investment are well placed, and where value for money is being delivered. More importantly it identifies areas for improvements, which in turn can lead to improved service performance and increased tenant satisfaction.

Scrutiny is an opportunity for tenants, landlords, and community groups alike to work together and influence decisions about housing services. Achieving the right level of scrutiny and participation is vital for Riverside Scotland in shaping our delivery of housing services. It provides us with a valuable insight into where resources should be prioritised, so that performance levels, and value for money are properly aligned.

Why get involved? We are looking for service improvement volunteers to help identify good practice in our housing service, and more importantly areas for improvement. Working together we can improve services and make a real difference! You don’t need experience as support to develop your skills and confidence are ongoing throughout.

Want to find out more? Come along to our scrutiny information session at 11am on 21 June at Fullarton Connexions, Church St, Irvine, KA12 8PE

Please confirm your attendance with Gavin Wiffen, Customer & Community Engagement Officer by phone on 07970 348 724 or by email at [email protected]