Ways to pay

The different ways to pay your rent with Riverside Scotland

Paying your rent

Whether it’s paying your rent and services charges or rent arrears, we want to make the process really simple and easy. That’s why there are lots of ways to pay the money you owe, you just have to pick which one is right for you! As you will know, rent and charges are paid in advance and it’s really important you pay them on time. Take a look at our ‘Why it’s important to pay your rent’ page to find out more.

How can I pay? You can use one of the following ways to pay, whichever is easiest for you.

  • Direct Debit – this is the simplest option as it comes straight out of your bank account.
  • Easypay – You’ll need your Easypay payment card number.
  • Online – Pay online with a debit or credit card at Allpay’s internet payment site.
  • Allpay app – This is available for Apple, Android and Windows Phone
  • In person – pay by cash or debit card at any Post Office or where you see the PayPoint sign. Find your local Post Office or PayPoint outlet.
  • By phone – Call us to pay with a debit or credit card 0345 112 6600.
  • By post – You can send a cheque to your local office. Riverside Scotland is a trading name of Irvine Housing Association, therefore cheques must be made payable to ‘Irvine Housing Association’ and write your name, address and your Easypay card number on the back. Remember, you will need to send your cheque well in advance as there is a delay in crediting your account.
  • Standing Order – Like Direct Debit but you need to alter the amount if your charges change. Ask us for a form to send to your bank or building society.

What if I’m on Housing Benefit or Universal Credit?

You can ask Housing Benefit to pay us direct. This may cover all or part of your rent. Contact us to see if you are entitled and we can help you make a claim and process it quickly. It’s up to you to make sure that your claim is accurate, with all the relevant documents. You are responsible for any debt that builds up in the meantime. Remember if you’ve moved over to Universal Credit, you will now get a monthly payment direct to you. It will include any help you get towards your housing costs. Whether this covers all or part of your charges, you must pay your full charge to us. You need to arrange payments to us directly. We suggest setting up a Direct Debit payment to us for the day your Universal Credit payment arrives in your account. That way you don’t need to remember to pay or worry about how much you have left for other things.

Need to know more about Universal Credit, we’ve put some information together for you here.

Struggling to make payments?

We want to help before things get on top of you. We could help you access benefits and support services, borrow or save money, or put you in contact with someone else who can help. Get in touch today and see what we can do.