Contact us

Please look at the options below to find out more about how we can help you. Or contact us using one of the methods at the bottom of the page

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  • Find out more about how to apply for a home with Riverside Scotland

    We have full details of how to apply for a home here

  • Send a message

    Using our contact form, leave us a message

    Contact us

  • Call us

    You can call us now 0345 112 6600

  • Login to My Riverside

    Report a repair and manage appointments in our new online system My Riverside.

  • Is it an emergency?

    You can call us now  0345 112 6600

    What is an emergency?

  • Our Complaints Procedure

    Your feedback is really important to us and we want to work with you to resolve any issues quickly.


    Find out more about our complaints procedure and the different ways to tell us something has gone wrong on our Customer Feedback page.

  • Customer feedback

    We value your feedback and are keen to hear what you think.

    Whether we’ve delivered excellent service or you just want to give us a general comment, let us know by filling our online Comments form.

  • You should do the following straight away:

    1. Open all windows and doors.
    2. Don’t use any electrical appliances or switches,
    including turning lights on and off.
    3. Turn off the gas supply at the meter control valve
    (if you know where it is).
    4. Contact the National Gas Emergency Service,
    free of charge, on 0800 111 999

  • Call us

    You can call us now 0345 112 6600

  • How do I complain?

    If you are experiencing any sort of nuisance or anti-social behaviour in your neighbourhood, remember it is important that you contact the right people to deal with your case quickly and efficiently. Call 999 if you are in immediate danger or concerned for the safety of a neighbour. The non-emergency police number is 101.

  • Head Office

    Riverside Scotland
    44-46 Bank Street
    KA12 0LP

    Fax No: 01294 272383
    E-mail: [email protected]


  • Call us

    You can call us now 0345 112 6600