Our Focus Our focus is to continually improve quality and standards of our customer services and customer experience.

Our culture Our culture is to work with others to deliver excellent service to colleagues and customers. We respect every individual demonstrating an awareness of community and cultural diversity in our behaviour to others.

Our Style Our style is to challenge conventional and not be afraid to challenge existing processing and procedures where they do not deliver the best possible service. We go for it and stick with it to drive activity to achieve results and long term goals. We maximise value and minimise waste to ensure budget targets are met and we provide value for money for our customers.

Our approach Our approach is to communicate positively and listen to understand our customers and colleagues. We aim to communicate clearly, appropriately and persuasively using our Riverside Service Style.